Love & Dignity SMS/Text Messaging Privacy Policy

Version 1.0
Effective Date: June 15, 2025
At Love & Dignity In-Home Pet Euthanasia Practice, we are committed to respecting your privacy and communicating with you in a manner that is clear, compassionate, and secure. This SMS/Text Messaging Policy outlines how we collect, use, and protect your phone number when you engage with our services via SMS.

Collection of Phone Numbers

We collect your phone number only when you voluntarily provide it to us — such as when making an inquiry, booking an appointment, or initiating a text conversation with us. You may opt in to receive text messages by:

  • Providing verbal consent, or
  • Initiating a text message to our designated service number.

Use of Phone Numbers for SMS

Phone numbers are used solely for service-related communications. This includes:

  • Appointment scheduling and confirmations
  • Service updates and estimated time of arrival (ETA)
  • Important notifications related to your request or interaction with our team

Please note: Standard text messaging rates may apply, depending on your mobile carrier.

Opting Out of SMS Messages

You may opt out of SMS communication at any time by texting one of the following keywords to our number:
OPT-OUT — to stop receiving SMS messages
OPT-IN — to re-subscribe to SMS messages
HELP — to request a call from a team member for further assistance
Please allow up to 10 business days for your opt-out request to take full effect. During this time, you may continue to receive messages.

Privacy and Security of Phone Numbers

We do not sell, rent, or share your phone number with any third parties for marketing purposes. Once you opt out, we will discontinue SMS communications and your phone number will not be used for further messaging unless you re-opt in.

Policy Updates

This SMS/Text Messaging Policy may be updated periodically. If significant changes are made, we will post a notice on our website to inform you. We encourage you to review this policy regularly to stay informed.

Contact Us

If you have any questions or concerns about this policy or your communication preferences, please feel free to contact us:
Love & Dignity In-Home Pet Euthanasia Practice
Phone: (215) 518-9830
Website: https://loveanddignity.com