We are the first and only
AAHA accredited end-of-life care practice in PA!

Dr. Heba is currently away and will be unavailable to assist or receive phone calls till 5/23. Thank you for your understanding.

Love &  Dignity Frequently Asked Questions

Personalized & Compassionate End-Of-Life Care For Your Pets

FAQs

Is it the right time?

Pet parents almost always struggle to try to decide whether it is the right time to say their farewell to their beloved pet; we always want to hold on to them as long as we can. In most cases, though, it is not in your pet’s best interest to wait until the last minute to schedule an appointment. This may lead your pet into unnecessary discomfort/struggles and sometimes ending in an emergency. In addition, it may be difficult for us to be available for your pet on short notice.

Ohio State University Veterinary Medical Center Quality of Life Checklist

Do you place a catheter?
No, As I am trying to avoid any medical feel at a clinic in my home visits, I think placing an IV Catheter is uncomfortable to the patient (just like it is to humans), and the patient must be restrained to ensure he/she are staying still for placement. Catheters are usually placed before any sedation, which means the pet can feel the discomfort of having a catheter placed. A sedative injection (like vaccinations) is preferred over placing an IV Catheter.
Does the doctor come alone?
Yes, to ensure privacy to families we help, the doctor arrives alone.
What is your cancellation policy?

We understand that your pet’s condition may change and require you to cancel your appointment with us. Please CALL to notify us as soon as possible of the cancellation.

You may cancel the appointment and receive a full refund if the cancellation is made at least 2 hours prior to the appointment time; otherwise, a charge of $200 will be applied.

If the doctor arrives at your home, a cancellation fee equal to the Euthanasia fee of $400 will apply.

Last-minute cancellations prevent us from helping another pet & family in need who may be on our waiting list, so please be mindful of pets in need of this service.

Do we need to schedule an appointment?
Yes, we schedule appointments 9 am-5 pm each day, same-day appointments are possible depending on availability but can not be promised.
How do I schedule an appointment with you?

Please, call 215-518-9830 for scheduling purposes, leave a message and we will return your call as soon as possible.

How would you like to be contacted?

I am honored to spend time with my clients and really stay in the present, I want to be able to offer you that same level of service, so please contact me in the following ways: If you are requesting same-day appointments, please CALL 215-518-9830 to check availability. Emails may take up to 24 business hours to receive a response

How much notice do you need?

The more notice you can give me, the better (preferably 24-48 hrs notice +).

I also understand that your pet’s circumstances may be difficult to predict so I will do my best to accommodate short notice / same-day appointments as much as my schedule allows, but can NOT be promised.

How long will the service take?

I found that most of my appointments will average 30-45 minutes, without the feeling of being rushed. If you prefer a shorter service time, this can be achieved too. If you need more time, I can make arrangements to be there as long as you require when arranged and an extra fee for the additional time may be applicable.

What can I do to prepare for the appointment?

Your pet is welcome to have food, water, and medications as per normal prior to my arrival.

If possible, it may be helpful to take your pet for a bathroom break before my arrival.

You may wish to prepare payment so that you do not need to worry about that at the time of the appointment.

Finally, I will be prepared with everything we may need during the appointment, so please focus on loving your pet.

My pet passed at home, what do I do?

Before you go ahead and decide to bury your pet in your backyard at home, please check your city ordinance for restrictions. Please let us know to provide you with useful burial tips.

We are available to help & we also recommend Pet Angel Cremation Services. If your pet passed at home and you don’t know what to do, they are able to come to your home to pick up your pet, usually within a few hours, and handle the cremation for you.

If you choose private cremation, they will also hand-deliver your pet once ready to come home.

Please note that Love & Dignity and Pet Angel Cremation Services does not have any other way to dispose of your pet in a humane and loving way after they have passed, other than Cremation, and will be charged accordingly.

For more information on Pet Angel Cremation Services, please visit their website or call 267-922-1337.